Legal - Terms of Service

When you create an account with Looped, you are responsible for:

• Maintaining the security of your account credentials
• All activities that occur under your account, whether or not authorized by you
• Ensuring your login information is kept confidential and secure
• Notifying us immediately of any unauthorized access or security breach

We will not be liable for any loss or damage arising from your failure to maintain account security.

You must be at least 16 years old to use Looped. By using our services, you represent that you meet this age requirement.

If you are using Looped on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

You agree to provide accurate, current, and complete information when creating your account and using our services. This includes:

• Your contact information
• Business details for invoicing purposes
• Payment and billing information

You must update this information promptly if it changes. We may suspend or terminate accounts with inaccurate or misleading information.

Each account must represent a real person or business entity. You may not create multiple accounts to circumvent our policies or for fraudulent purposes.

Looped is designed to help you track time, create invoices, and manage your consulting or freelance business. You may use our services only for lawful purposes and in accordance with these terms.

You agree not to:

• Use the service for any illegal purpose or to violate any laws
• Upload or transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the service or servers connected to it
• Use automated systems (bots, scrapers) to access the service without permission
• Reverse engineer, decompile, or disassemble any part of the service
• Create invoices or conduct transactions that are fraudulent or deceptive
• Use the service to harass, abuse, or harm another person or organization
• Resell or redistribute the service without our written permission
• Remove or alter any copyright, trademark, or proprietary notices

We reserve the right to investigate and take appropriate action against anyone who violates these terms, including suspending or terminating accounts.

We strive to keep Looped available and running smoothly, but we don't guarantee uninterrupted access. The service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

The Looped service, including its software, design, content, trademarks, and all intellectual property rights, belongs to Looped Process Improvement and Automation Consultants (Pty) Ltd. These terms do not grant you ownership of any part of the service.

We grant you a limited, non-exclusive, non-transferable license to access and use the service for your personal or business purposes, subject to these terms.

You retain all ownership rights to the data you create, upload, or generate while using Looped. This includes:

• Time entries and project information
• Invoices and client data
• Reports and exports
• Any other content you create in the service

By using our services, you grant us permission to use your data solely to provide, maintain, and improve our services. We will not use your data for any other purpose without your consent. See our Privacy Policy for details on how we handle your data.

If you provide us with feedback, suggestions, or ideas about Looped, you grant us the right to use them without any obligation or compensation to you. We appreciate your input in helping us improve the service.

Looped offers subscription-based pricing plans. The specific features, limits, and pricing for each plan are described on our pricing page. By subscribing to a paid plan, you agree to pay the applicable fees.

Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan. Billing occurs automatically on the renewal date unless you cancel your subscription before then.

You are responsible for providing valid payment information and ensuring sufficient funds are available. If a payment fails, we may:

• Retry the payment
• Notify you via email
• Suspend or downgrade your account until payment is received

We may change our pricing from time to time. If we increase the price of your plan, we will notify you at least 30 days in advance. The new price will apply at your next billing cycle after the notice period.

You may cancel your subscription before the new price takes effect if you don't agree with the change.

Subscription fees are generally non-refundable. However, we may provide refunds at our discretion in exceptional circumstances, such as:

• Technical issues that prevented you from using the service
• Billing errors or duplicate charges
• Service cancellation shortly after payment

To request a refund, contact us at legal@looped.sh within 14 days of the charge. We will review your request and respond promptly.

If you sign up for a free trial, you can use the service without charge for the trial period. We may require payment information to start a trial. Unless you cancel before the trial ends, you will be automatically charged for a paid subscription when the trial expires.

All fees are exclusive of taxes unless stated otherwise. You are responsible for paying any applicable taxes, including VAT, sales tax, or other local taxes, in connection with your use of Looped.

You may stop using Looped and cancel your subscription at any time. To cancel:

• Go to your account settings and follow the cancellation process
• Or contact us at legal@looped.sh

Cancellation takes effect at the end of your current billing period. You will continue to have access until then. No refunds are provided for partial billing periods.

We reserve the right to suspend or terminate your account if:

• You violate these terms or our policies
• Your account shows fraudulent or illegal activity
• Payment fails repeatedly
• Your use of the service poses a security risk or disrupts other users

We will usually provide notice before terminating your account, but we may suspend access immediately in cases of serious violations or security concerns.

After termination:

• You will lose access to your account and all data stored in Looped
• We recommend exporting your data before cancelling your account
• Your data will be permanently deleted within 30 days of termination
• Some data may be retained longer if required by law (e.g., financial records for tax purposes)

Once data is deleted, we cannot recover it. Make sure to export any data you need before terminating your account.

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and Looped regarding the use of our services. They supersede any prior agreements or understandings.

Our failure to enforce any right or provision of these terms does not constitute a waiver of that right or provision.

You may not transfer or assign your rights or obligations under these terms without our written consent. We may assign these terms to any affiliate or in connection with a merger, acquisition, or sale of assets.

If any provision of these terms is held invalid or unenforceable, that provision will be modified to reflect the parties' intention, or eliminated to the minimum extent necessary, and the remaining provisions will remain in full effect.

We will not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, labour disputes, internet failures, or government actions.